We’re as committed to our customers as we are to repairing the world. If you are not 100% satisfied with your purchase we will gladly accept returns of clean, unworn, unwashed, merchandise which contain all original labels/hangtags for a full refund if request is made within 30 days of purchase..
Detailed instructions to send back your return can be found on the of the packing slip. Please contact us at 513.873.5657 firstname.lastname@example.org for a return authorization number.You will find the packing slip inside a plastic sleeve located on the outside of your package.
If you have misplaced your packing slip, received the items as a gift, or do not have a packing slip, please contact customer service at 513.873.5657 or email email@example.com to process a return authorization. Please do not send items back without a return authorization number. Please allow at least two (2) weeks to process your return.
Please note that all returns must be clean, unworn, unwashed and must contain all original labels and hangtags. If you have concerns about this policy, please call us before you ship your return. Also note that we make final decisions on returns when the item is in our possession.
Our return address is:
1646 Hoffner St.
Cincinnati, OH 45223
If the item you would like to return was NOT purchased directly through lurapparel.com, please contact your original place of purchase. If you are unable to process a return through your original place of purchase, call us. We’ll see what we can do.
We know how much you love your thoughtful friends, so we’ll spare them the trouble of exchanging your item for a different size or color. Please contact us directly for information about how to exchange a gift. Call us at 513.873.5657, or email us at firstname.lastname@example.org.
If you'd like to exchange something for a different size or color, or just get something else all together, we'll pay for the shipping on the new order. Send the original item back and we'll issue a credit back to the card used to place the original order. Give us a call and we'll place a new order for you and waive the shipping.